Refund Policy

We want you to be satisfied with your purchase. However, in the case that you are unsatisfied with an item(s) we will do our best to resolve the issue in order to meet your needs.  Please reach out to us at: info@modparadigm.com   

Return Policy

Our policy is up to 14 days for eligible items. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  However, we will do our best to meet your satisfaction; Please contact us at: info@modparadigm.com. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process

1. You must request a return before shipping back your items.  Please contact: info@modparadigm.com and include the name of the item, and SKU. 

Please also give a small description of the reason why you are returning the item(s). 

2. After approval, you may ship the item(s) to the address that will be given to you through the email.

3. Your refund will be processed within 3-5 business days in the original form of payment after we receive the item(s). 


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@modparadigm.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@modparadigm.com before you send your item to: 195 SW 171st AVE Beaverton Oregon US 97006.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.